Customer service, tel: tel.. (+372) 6-311-796  | e-mail. info@baltic-breaks.com
Tours Conditions of travel

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BOOKING INFORMATION

 

Baltic-Breaks.com is the online booking site and trading name of Trunk-Line BS OU whose registered office is at Mere  pst4-202, 10111 Tallinn, Estonia. These booking conditions govern all bookings with baltic-breaks.com. Any booking made or order placed by you, whether through the company's website or otherwise, shall be deemed as an offer by you to purchase the relevant package or other holiday arrangement subject to these booking conditions. No contract between you and Baltic-Breaks shall come into existence until Baltic-Breaks accepts full payment and issues a confirmation invoice. The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party. Booking services with Baltic-Breaks are currently only available to persons who are at least 18 years old. By submitting a booking, you warrant and confirm to us that you comply with these arrangements.

Payments

Different methods of payment apply, depending on travel arrangements and services.

Direct Bookings (Online)

To pay for services booked directly at baltic-breaks.com, you must be a holder of a valid credit card. Your credit card number is required at the time of booking. In the event that Baltic-Breaks is unable to obtain confirmation from the supplier, an alternative will be offered. If the customer does not accept the alternative, or Baltic-Breaks is not able to offer an alternative, no charge will be made. You will be notified of the relevant charges prior to issue of a confirmation invoice. If your travel documents are being paid for with a third-party credit card, we will require written authorisation to be provided by the cardholder via fax or letter.

Custom-Made Tours and Groups

When booking a custom-made tour or when making a booking for a group of 10 people or more, a non-refundable deposit of 10% of the total package price should reach Baltic-Breaks at the time of booking. Full payment (less deposit) for groups and individuals should reach Baltic-Breaks at least 4 weeks prior to the arrival of the clients, or upon confirmation of booking, if done within 4 weeks. In the case of delayed payment, Baltic-Breaks reserves the right to treat this as a cancellation and to withdraw its confirmation of the services. For groups and custom-made tours, Baltic-Breaks accepts payment by credit card, certified bank cheque or by electronic bank transfer to our bank account.

Other

If you are not a holder of a valid credit card, or do not want to send your credit card number via the Internet, you can send your bookings directly to our sales office, by either fax or e-mail, and pay by electronic bank transfer or a certified bank cheque.
Credit Cards: Visa and MasterCard. For information about our bank account, contact our travel consultants.

Validity of Prices

All rates quoted or shown in our tariffs are based on current prices and are subject to change without notice in the event of government taxes, or any such cost increase that is beyond Baltic-Break's control. Baltic-Breaks reserves the right to notify the customer of any increase to prices already published in our pricelists, brochures or website. Any eventual changes in rates will not be made without at least 8 weeks' notice. After the invoice has been issued, the price is guaranteed against any surcharge, unless an increase is due to government laws.

Cancellation

For all cancellations, Baltic-Breaks will make every effort to ensure the best protection for the customer. However, late cancellation can result in compensation claims from hotels and other service partners. All cancellations must be in writing, and sent to Baltic-Breaks by letter, fax or e-mail. In conformity with business practices within the Estonian travel industry, Baltic-Breaks is obliged to charge customers cancellation fees at a percentage of the full price, as follows:

Notice of Cancellation - Individual Customer
. More than 2 weeks prior to arrival: 10%
. Less than 2 weeks prior to arrival: 25%
. Less than 72 hours prior to arrival: 50%
. Less than 24 hours prior to arrival: 100%

Notice of Cancellation - Groups (10 or More)
. More than 4 weeks prior to arrival: 10%
. Less than 4 weeks prior to arrival: 25%
. Less than 72 hours prior to arrival: 100%

Note that cancellation by passenger(s) within a group may either result in a price increase for the whole group or a cancellation fee being charged to the passenger(s) who has cancelled.
We strongly recommend that all our clients take out comprehensive travel insurance to avoid dispute in case of cancellation.

Invoice and Voucher Delivery

Invoice and vouchers will be handed over on arrival or sent to the customer. In accordance with mail order regulations, all documents that are posted will be sent to the billing address of the credit card holder, not to the address of the passenger (unless they are one and the same). We strongly recommend that all documents be sent to you by Registered Post or Courier Service to your home, office or departure airport. There is a small additional fee for this service. Documents can be mailed by first class post, but Baltic-Breaks cannot accept responsibility for documents mislaid or lost. The credit card used for purchase must be presented when vouchers are collected on arrival.

Liability

Baltic-Breaks works as a tour operator only and therefore disclaims responsibility for any loss, damage, accident, injury, sickness or schedule change due to weather, strike or any other cause beyond Baltic-Breaks' control. Baltic-Breaks acts in good faith, and cannot be held responsible for any agent, hotel, coach operator, airline, guide, restaurant or any other person's or company's acts, defaults or delays. Baltic-Breaks reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In the case of any changes to flights, the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. We therefore advise all clients to have comprehensive travel insurance to meet all contingencies.

 

 

PRIVACY STATEMENT


Baltic-Breaks Golf Tour Operator is committed to protecting the online privacy of our visitors and customers.

 

Personal Information Which We Collect:

We may request that you supply us with personal information, including your e-mail address, postal address, home or work telephone numbers , Charge card numbers for such purposes as correspondence and order processing.

 

Use of User Information:
We do not use personal information for any reason that is not disclosed in this Privacy Policy.

 

Disclosure to Third Parties:
We do not share personal information with any third party. Any information received from you, will not be rented, sold or traded.

 

Questions:
Questions regarding our Privacy Policy should be directed via e-mail to info@baltic-breaks.com

 

Security of Information:
When we collect information from our users, it is stored in an area to which the general public does not have access.

 

E-Mails:
All e-mails that you receive from Baltic-Breaks Golf Tour Operator are for order confirmation, order status etc. We do not keep a mailing list from our orders.

 

Permission to Use Materials:
Reproductions, transmission, display or editing of these materials by any means - mechanical or electronic - without the express written permission of Baltic-Breaks Golf Tour Operator is strictly prohibited.

 

 


CONSULTANTS:


Svetlana Vinogradova
svetlana@baltic-breaks.com
ph. number +372 6311796

Viktor Vinogradov
viktor@baltic-breaks.com
ph. number +372 6311796